iWelcome
Preparing the next movement.
The requested page is loading.
Privacy
This notice explains how iWelcome collects, uses, shares, protects and retains personal information across website inquiries, transportation planning, live operations and client communication.
What this means in practice
iWelcome is responsible for personal information under its control. Privacy questions, access requests and correction requests may be sent through the Contact page or to reservation@iwelcome.ca with “Privacy” in the subject line.
Depending on the request, we may collect contact and organization details; pickup, destination and operational locations; dates and schedules; passenger and luggage counts; flight, hotel and venue information; vehicle preferences; accessibility, child-seat and assistance requirements; communications; job-application information; and service, payment or incident records.
Address suggestions may use Google Places. Selected locations may include a formatted address, place identifier, latitude, longitude, city, province or state, postal code and country. For confirmed programs, movement status or vehicle location may be processed only where the agreed operating model requires it.
Information is used to review inquiries; prepare quotations and operating plans; coordinate passengers, chauffeurs, vehicles, partners, hotels, venues and flights; deliver confirmed services; provide authorized project visibility; communicate service updates; maintain safety, financial and operational records; respond to privacy or accessibility requests; and improve website and service performance.
Submitting an inquiry authorizes iWelcome to use the supplied information to review and respond to that request. Optional website analytics remains disabled unless the visitor accepts it. Consent may be withdrawn for future processing, subject to legal, contractual, safety and record-keeping requirements.
Relevant information may be processed by Hostinger for hosting, Titan for email, HubSpot for customer relationship management, Google for location services, Cloudflare for security verification, OpenAI for the iWelcome Concierge, and approved transportation or hospitality partners needed for an engagement. Each receives only the information reasonably required for its role and configuration.
Some technology providers may process information outside Canada. Information handled in another jurisdiction may be accessible to courts, law-enforcement or regulatory authorities under that jurisdiction’s laws.
Unconverted inquiries and Concierge conversations are normally retained for up to 12 months. Precise location history is normally retained for up to 90 days unless connected to a confirmed service, incident or dispute. Operational manifests, movement records, client-access records, consent records and security logs are normally retained for up to 24 months. Financial, contractual and tax records may be retained for at least six years where required. Information subject to an active complaint, legal hold, incident or statutory requirement may be retained longer. When no longer required, information is securely deleted, destroyed or anonymized.
Administrative, technical and physical safeguards are matched to the sensitivity of the information. Access is limited by role and operating need. No internet transmission or storage system can be guaranteed completely secure, but suspected incidents are assessed, contained, documented and reported where required.
Individuals may request access to or correction of personal information held by iWelcome, ask how it has been used or disclosed, withdraw optional consent, or raise a complaint. Identity verification may be required, and legal exceptions may apply. If a concern is not resolved, individuals may contact the Office of the Privacy Commissioner of Canada.
This notice may be updated as services, providers or legal requirements change. Material changes will be identified on this page. Effective date: August 4, 2026.
