Frequently asked questions
Clear answers before
the movement begins.
Practical guidance for project owners, agencies, partners and direct chauffeur-service guests.
Planning a Project
When should we contact iWelcome?+
Contact us as early as practical, especially for multi-day, multi-venue or high-volume programs. We can also assess time-sensitive requirements when capacity and operating conditions allow.
Can you manage multi-day or multi-city programs?+
Yes. We can coordinate connected transportation programs across multiple dates, hotels, venues and Canadian cities according to the engagement scope.
Can you work with an existing manifest?+
Yes. Existing flight, hotel, guest and movement information can be organized into the agreed operating structure, with version control and defined update procedures.
What happens when the schedule changes?+
The operating team reviews the effect on vehicles, chauffeurs, venues and connected movements, then updates assignments and stakeholders through the agreed communication process.
Can you provide on-site coordination?+
Yes. Airport, hotel, venue and field coordinators can be configured according to project scale, locations and service requirements.
Can one program use several fleet types?+
Yes. Sedans, SUVs, Sprinters, minibuses, coaches and specialty capacity can be combined within one fleet and movement plan.
Do you work with international agencies and operators?+
Yes. iWelcome supports agencies, DMCs, tour operators and transportation partners requiring dependable Canadian planning and ground delivery.
Fleet & Capacity
What vehicle types are available?+
The program may include executive sedans, premium SUVs, passenger and VIP Sprinters, minibuses, coaches and specialty project vehicles.
Can iWelcome handle large groups?+
Yes. Group capacity is configured around passenger volume, luggage, schedule, venues and movement waves using the appropriate fleet mix.
Can you arrange accessible transportation?+
Yes. Accessible vehicle requirements should be shared early so the correct capacity and passenger assistance can be confirmed.
Can you provide luggage or equipment vehicles?+
Yes. Cargo vans, luggage vans, box trucks and other project-support vehicles may be configured when required.
Is vehicle service available outside Toronto?+
Yes. iWelcome is Toronto-based, with direct operations across Ontario and Quebec and managed project capability across Canada using qualified professional operating partners where required.
Can a program include multiple service tiers?+
Yes. Executive, VIP, delegate, staff, crew and group service levels can be segmented within one operating plan.
Live Operations
What does 24/7 active-project support mean?+
During active projects, operational support is aligned with the live program schedule, including after-hours coverage where required. New inquiries are reviewed and assigned to the appropriate team for follow-up.
What project visibility is available?+
Project visibility, tracking and operational reporting are configured according to the scale, operating model and client requirements of each engagement.
How are delayed flights handled?+
Flight changes are reviewed against assigned vehicles, chauffeur timing, guest communication and connected movements so the plan can be adapted.
Do you prepare backup plans?+
Contingencies may include backup vehicles, relief drivers, alternate routes, revised staging and escalation procedures based on project risk and scope.
Can you work with accreditation and controlled access?+
Yes. Credentials, authorized entrances, security windows, load zones and controlled-area procedures can be incorporated into readiness and live delivery.
Direct Chauffeur Services
Can I book an airport transfer?+
Yes. Use Book a Ride to request airport arrival, departure or round-trip service with flight and luggage details.
Is hourly chauffeur service available?+
Yes. Hourly and dedicated chauffeur service can be requested for business schedules, appointments, events and private travel.
Can I request a child seat?+
Yes. Infant, child and booster-seat requests are included in the booking form and are confirmed with the reservation.
Can I request a specific vehicle?+
Yes. Select a preferred category in the form. The exact model and configuration remain subject to suitability and confirmed availability.
Do you serve FBOs and private aviation?+
Yes. Private-aviation movements can be coordinated with the appropriate pickup procedures and guest communication.
Can I arrange a private tour?+
Yes. Private Toronto, Niagara and customized Canadian touring can be requested through the direct-service booking path.
Coverage & Partnerships
What regions do you serve?+
iWelcome is Toronto-based. Direct operations are concentrated in Ontario and Quebec, with managed project capability across Canada.
How does Canada-wide management work?+
The operating model combines iWelcome planning and project control with qualified professional operating partners configured to the geography and requirements of the engagement. iWelcome remains the accountable coordination point for the agreed project scope.
Do you use professional partner capacity?+
Yes. Our owned fleet is supported by professionally selected premium partner capacity coordinated under one iWelcome operating standard.
Can an international agency book on behalf of its client?+
Yes. We can establish a clear scope, communication structure, service standards and reporting approach for agency-led Canadian programs.
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