Flight-aware planning
Airline, flight number, arrival or departure direction and pickup instructions help the operations team review the request.
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Airport & FBO Transfers
Landside airport, hotel, office, home and FBO transfers planned around flight details, luggage, passengers and assistance needs.

What this means in practice
Airline, flight number, arrival or departure direction and pickup instructions help the operations team review the request.
Passengers, luggage, child seats, mobility devices and meet-and-coordinate requirements inform the recommendation.
Service is landside. Access, meeting location and assistance scope are confirmed for the airport or FBO involved.
Include your airline, flight number, terminal if known, requested pickup time and a reachable contact. Check the agreed meeting point and pickup instructions before travelling.
Before accepting, check the price, included services, waiting arrangements, extra stops, payment terms and cancellation or change conditions. A request form does not confirm a booking.